While facing the challenges posed by climate events, health crises and events with socioeconomic implications that are still difficult to predict, the most far-sighted and reactive companies have managed to rethink the customer experience in the energy sector , choosing to invest in the relationship with the customer in such a way as to make it useful, richer in meaning and value. We have already talked about decabornization and the big changes in the utility sector . Until the recent past, companies in the utility sector formulated their offers by insisting above all on the price lever and set their competitive strategies according to a traditional idea, now largely outdated.
The relevance given to issues
Such as responsibility towards the environment . Transparency of information and attention to the individual customer has produced both an ideal and practical change. Forcing companies to abandon forever a deep-rooted but no longer sustainable mentality and to redesign processes. Largely inefficient . In the meantime, digitalisation has spread across the energy sector with prodigious Lebanon Mobile Number Database speed and capillarity. Infographic – utilities: the trends of an increasingly digital sector it is in this context that doxee’s proposal for the utility sector is inserted. Which aims to encourage a radical change in strategy and business paradigm. Starting from an in-depth and detailed knowledge of both the specific dynamics of the sector and the world of digital communication.
Doxee today offers utilities
Opportunity to enjoy the advantages of a corporate Mexico Phone Number List culture finally. Based on the correct interpretation of data , in which technologies provide. The tools best suited to respond to market needs and interact with the individual customer in the most effective way possible . With the products of its paperless experience . Document experience and interactive experience lines , doxee promotes the vision of an active user-consumer. Fully participating in the conversation with the brand. Those developed ad hoc by doxee for its customers are integrated. Innovative, safe and simple to use solutions that facilitate the use of services and respond promptly and promptly to specific requests.
