Customer Experience. How important is this aspect? Transforming legislative obligations into reducing company costs and increasing efficiency on all fronts. Furthermore, translate all this into improving work dynamics and internal communication within the company. Finally: give apositive boost to the relationship with your customers and to the Customer Experience. All this can and must be done. It can and must be done at the same time , through different strategies which however have a common starting point: Digital Transaction Management solutions . DTM is a broad and varied category of services built to digitally manage document-based transactions using cloud computing .
We told you about it in our previous
Article on all the documents that you can Iran Telegram Number Data dematerialize thanks to digital transaction management where we focused on. The types of documents that can be dematerialized and we isolated. The advantages that derive from the implementation of dtm solutions. Paperless report – june 2022 to summarize them in a nutshell: economic savings. Time optimization , possibility of rapid sharing , increased security , flexibility and scalability , integration with crm and ccm systems . And so far we have only listed the most direct and obvious advantages. However, there is a side, perhaps less direct but certainly decisive and central. Which it is time to take into consideration. We are referring to the extremely positive effects of dtm and customer experience systems on the relationship between companies and customers .
Let’s start from here, asking
ourselves first of all: how important is France Phone Number List Customer Experience today? Whitepaper – Digital preservation in the company The importance of Customer Experience…in numbers Here we are answering the question with which we closed the previous paragraph, the importance of customer experience and the relationship between DTM and customer experience . And to do it with numbers and statistics. Let’s start immediately with the customers themselves: For 90% of people, the quality of customer service is one of the decisive factors in choosing to purchase products or services with a company (source: Microsoft Dynamics 365 – Global State of Customer Care ). 89% of customers are more likely to make another purchase with the same company after a satisfactory
