Marketing for a good experience It is necessary to integrate online and offline mia seamlessly or call Omni Channel. Let me give you an example of a retail business when we enter the Digital Automation era where everything is fast. There are both online and offline retailers that each have different touchpoints and create different experiences, such as latency if at the store. There was an immiate response from employees to the quick purchase. But if it’s online It may take time within hours. Improve by bringing Chat bot to help or increase a team to support sales.
Online will look at the design
In online form, the product is not as physical The Bahamas B2B List as in a physical store. Which creates different experiences, including sight, taste, smell, sound, touch, response of the salesperson, if it is in the store, there will be an immiate response but in online form will respond via Live chat, Chat bot may lack human interaction. as if we are communicating with technology Makes it possible to experience in different ways. But this format depends on the model or generation of the consumer group, with some generations accessing the experience through the original format, but some generations are open to new experiences.
Chat bots may lack
Offline customer experience looks AZB Directory at product placement patterns. Or shop decoration, but Online will look at the design and layout of websites and mia. Chat bots may lack human interaction. as if we are communicating with technology Makes it possible to experience in different ways. But this format depends on the model or generation of the consumer group, with some generations accessing the experience through the original format, but some generations are open to new experiences. Offline customer experience looks at product placement patterns.
