Social listening: listen to your audience s opinion

We have said it, being able to listen to the customer is what can instill in the public a sense of communion, belonging and loyalty towards a certain brand.

According to market studies, 82% of users would change supplier company or reference brand if they were not fully satisfi with the customer service receiv.

Listening is a cardinal value also for social mia, today more than ever , and it is good to remember that it is not determin only by the ability and spe of reaction in responding to customer contacts.

Invest in your customer relationships

Developing an effective listening strategy across your social platforms, so-call social listening, is bas on how carefully you care about your audience’s opinion and your ability to act accordingly .

Make sure to carefully observe, understand and analyze your audience’s reactions to all your 

Listening skills are a critical skill for all marketers, whether in their on- and offline businesses or on social mia.

What people think, what they appreciate

Knowing how to listen, and  whatsapp data continually training this talent, will allow you to immiately understand, and sometimes even prict,  what they are passionate about, and what their vision of the world is at any given moment.

whatsapp data

In this historical moment in which, as we mention at the beginning of the article, planning strategies and making projects is not enough, the ability to listen is a truly precious skill.

A competent and attentive agb directory  eye on the rapid changes in public sentiment, tastes, desires, and preferences  is the key to maintaining a flexible and dynamic approach. 

Only by listening is it possible to  6 koraka koje trebate poduzeti ako ste bili žrtva kibernetičkog modify a pre-establish strategy to implement effective alternative and emergency plans  bas on the data collect, with every modification of the panorama that surrounds us and its mechanisms.

The digital landscape has also play its part, with fake news, for example, and major debates on protecting users’ privacy online.

Gaining customer trust in an environment 

Market studies have reveal that 75% of online users do not immiately accept as true the advertising messages they come into contact with , and in general the communications coming from brands and companies.

At the same time, however, 71% of those interview are more likely to trust a brand and consequently to purchase from it, following references, comments and reviews on social mia.

70% of respondents trust opinions more than advertisements , and 63% of them think that opinions found on social mia are the most reliable of all.

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